Will the product look exactly like the photos?

Colours, textures, and finishes may vary slightly due to lighting, screen settings, and surrounding environments. This is normal and expected.

Will it fit my space?

Please review all product dimensions carefully and ensure your access spaces, doorways, corridors, staircases, and lifts can accommodate the item before ordering.

How long does delivery take?

For Klang Valley orders, delivery will be arranged within 10 working days.

Will someone contact me before delivery?

Yes. Our logistics team will contact you before delivery to confirm the delivery date, location, and access conditions.

What should I prepare for bulky item delivery?

Please ensure:

• Lift access is available (if applicable).
• Clear and safe access from the truck to the delivery location.

Do you offer installation services?

Installation services are available for selected products and locations. Please contact us for more information.

What payment methods do you accept?

We accept major credit and debit cards, online banking, QR payments, e-wallets, Apple Pay, Google Pay, and other payment methods available through our payment gateway.

How do I contact Bersama Project?

You can reach us via WhatsApp +6011- 6878 8676 or email help@bersamaproject.com.my if you have any questions. We are happy to help.

Delivery Coverage

Klang Valley

• Free delivery is provided by Bersama Connect.

Peninsular Malaysia (Outside Klang Valley)

• Free self-pickup is available.
• Customers may arrange their own logistics.
• If delivery assistance is required, additional charges will apply and will be quoted before confirmation.
• Please contact us before placing your order.

East Malaysia & International

• Subject to arrangement.
• Please contact us before placing your order.

Delivery Timeline

For Klang Valley orders, delivery will be arranged within 10 working days.

Additional delivery trips may be arranged upon request and are subject to availability. Additional charges may apply.

Bulky Item Delivery Requirements

Customers are responsible for ensuring:

• Lift access is available (if applicable).
• Clear and safe access from the truck to the delivery location.
• Products can fit through doorways, corridors, staircases, and lifts.

Additional charges may apply for:

• Staircase delivery.
• Restricted or difficult access.
• Additional delivery trips.
• Failed or unsuccessful deliveries.

Failed Delivery

Additional redelivery or handling charges may apply if delivery cannot be completed due to:

• Customer unavailability.
• Incorrect delivery information.
• No suitable lift access.
• Blocked access pathways.
• Site conditions that prevent unloading.

Pre-Delivery Confirmation

Our logistics team will contact customers before delivery to confirm:

• Delivery date.
• Delivery location.
• Access conditions.

Non-Returnable Items

All goods are non-returnable and non-refundable.

Damage on Arrival

If your item arrives damaged, please notify us within 48 hours of delivery and provide clear photos or videos of the issue.

Claims submitted after 48 hours may not be accepted.

After assessment, Bersama Project may arrange:

• A replacement
• A repair
• A partial refund

All claims are subject to verification and final approval.

Approved Returns, Repairs & Replacements

If a return, repair, or replacement is approved, collection or exchange will be arranged by Bersama Project or our appointed logistics partner.

Customers should not arrange their own return shipment for bulky items unless instructed by us.

Collection & Redelivery Charges

If the issue is confirmed to be a manufacturing defect or delivery damage, collection and replacement will be arranged at no additional cost.

If the issue is due to customer-related reasons, including incorrect measurements, access issues, colour preference, or other non-product defects, any collection and redelivery costs will be borne by the customer.

Change of Mind

We do not accept returns or refunds due to:

• Change of mind
• Colour preference
• Size preference
• Measurement or access issues identified after order confirmation

Refund Processing

Approved refunds will be processed to the original payment method within 7–14 working days after inspection and approval.

Sofa & Bed Frame

8PM Sofas, 11PM Bed Frames and Divans are covered by a 5-year warranty against manufacturing defects on:

• Wooden structure
• Foam
• Internal lining and stitching

11PM Mattress

11PM Mattress is covered by a 5-year warranty against manufacturing defects.

Kitchen Piano

Kitchen Piano is covered by a 2-year warranty against manufacturing defects.

What Is Not Covered

The warranty does not cover:

• Normal wear and tear
• Fabric, leather, or surface finishes
• Softening, sagging, fading, or cosmetic changes over time
• Damage caused by misuse, improper handling, or improper installation
• Damage caused by moisture, pests, accidents, or environmental conditions

Warranty Claims

To submit a warranty claim, please provide:

• Proof of purchase
• Clear photos and/or videos of the issue

Our team will assess the claim before approval.

Repair, replacement, or other remedies will be determined after inspection.

This warranty is non-transferable and applies only to the original purchaser.

What Is The Long Friendship Program?

The Long Friendship Program is available for selected sofas and bed frames.

It is designed to help your furniture stay with you longer by giving you the option to refresh and renew it over time, rather than replacing it.

You may choose to:

• Change the fabric colour
• Change the fabric texture
• Renew worn fabric

How Does It Work?

After years of use, you may contact us to refresh your furniture through the Long Friendship Program.

This service is available at an additional cost and is subject to material availability at the time of request.

The final quotation will depend on the selected materials and scope of work.

Contact Us

To enquire about the Long Friendship Program, please contact our customer support team.

Please provide:
• Your order number (if available)
• Product model
• Photos of the furniture’s current condition
• Your preferred fabric selection (if any)

Our team will review your request and provide a quotation based on the required work and available materials.

Is It A Warranty?

No. The Long Friendship Program is a renewal service and is separate from the product warranty.

It is intended to help extend the life of your furniture and does not cover product defects or damage.

The program does not cover:

• Manufacturing defects
• Normal wear and tear
• Misuse or improper handling
• Accidental damage

For warranty coverage details, please refer to our Warranty Policy.

General

By placing an order on Shop Bersama Project, you agree to these Terms & Conditions.

Bersama Project reserves the right to update or amend these terms at any time without prior notice.

Product Information

We strive to ensure all product descriptions, specifications, dimensions, images, and pricing are accurate.

Colours, textures, and finishes may vary slightly due to photography, screen settings, lighting conditions, and surrounding environments.

Minor variations do not constitute a defect.

Orders & Payment

All orders are subject to acceptance and availability.

Full payment is required before delivery arrangements can be made.

Bersama Project reserves the right to cancel or reject any order due to pricing errors, stock availability, suspected fraud, or other unforeseen circumstances.

Delivery

Delivery services are subject to our Delivery Policy.

Customers are responsible for ensuring:

• Delivery information is accurate.
• Access conditions are suitable.
• Products can fit through doorways, corridors, staircases, and lifts.

Additional delivery charges may apply where applicable.

Installation

Installation services are available only for selected products and locations.

Installation availability and charges will be confirmed separately where applicable.

Returns & Refunds

Returns, refunds, and damage claims are subject to our Returns & Refunds Policy.

Warranty

Warranty coverage varies by product category and is subject to our Warranty Policy.

Long Friendship Program

The Long Friendship Program is a paid renewal service and does not form part of the product warranty.

Limitation of Liability

To the fullest extent permitted by law, Bersama Project shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or services.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.