Shipping policy

SHIPPING & DELIVERY POLICY

Delivery Coverage

Klang Valley (Bersama Connect)

•Free delivery is provided by Bersama Connect within Klang Valley only.

Peninsular Malaysia (Outside Klang Valley)**

•Free self-pickup is available.

•Customers must arrange their own logistics.

•If you require Bersama Project’s assistance in arranging delivery, additional charges will apply and will be quoted via email or WhatsApp before confirmation.

Other Areas (East Malaysia & Other Countries)**

•Subject to arrangement.

•Please contact us before placing your order.

 

Delivery Schedule (Klang Valley only)

•Order cut-off: Every Wednesday, 12:00 PM

•Delivery day: Thursday

•Orders placed after Wednesday 12:00 PM will be scheduled for the following Thursday.

 **Additional delivery trips may be arranged upon request and subject to availability. Additional charges may apply.

 

Bulky Item Delivery Requirements

Customers are responsible to ensure:

•Lift access is available (if applicable).

•Clear and safe access pathway from truck to delivery location.

 

Additional charges may apply for:

•Staircase delivery.

•Restricted or difficult access.

•Redelivery due to failed or incomplete delivery.

 

Failed or Unsuccessful Delivery

If delivery fails due to:

•Customer not being available.

•Incorrect address.

•No lift access or blocked pathways.

•Any site condition preventing unloading.

Additional redelivery or handling charges will apply.

 

Pre-Delivery Confirmation

Customers are responsible to confirm:

•Delivery location.

•Access conditions.

•Lift availability.

Before placing an order. Our logistics team will contact customers before delivery to confirm the delivery date, location, and access conditions.