Refund policy

REFUND, RETURN & EXCHANGE POLICY

Please read carefully before purchasing.

1. Non-Returnable Items

Due to the nature of our products, the following items are non-returnable and non-refundable:

•Sofas

•Bed Frames

•Mattresses

•SPC Flooring

•Paint

•Kitchen Piano

 These items are heavy, bulky, hygienic-sensitive, or made to order and cannot be resold once delivered.

 

2. Damage on Arrival (DOA)

If your item arrives damaged, you must:

•Notify us within 48 hours of delivery.

•Provide clear photos and/or videos showing the damage.

•Claims submitted after 48 hours may not be accepted.

 

If approved, Bersama Project may arrange one of the following, depending on assessment:

•Replacement

•Repair

•Partial refund

All DOA claims are subject to verification and final approval by Bersama Project.

 

3. Return, Collection & Inspection (If Approved)

If a return, replacement, or repair is approved:

•Collection or exchange will be arranged by Bersama Project or our appointed logistics partner.

•Customers are not permitted to arrange their own return shipment for bulky items.

•Collection will be scheduled within a mutually agreed timeframe.

 

Collection Charges

•If the issue is confirmed to be a manufacturing defect or delivery damage, collection and replacement will be arranged at no cost.

•If the issue is due to customer error (wrong size, access issue, colour preference, change of mind, etc.), all collection and redelivery costs will be borne by the customer.

Items collected for inspection must be in original, unused, and uninstalled condition. Items found to be used, installed, or damaged after delivery will not qualify for refund or replacement.

 

4. Change of Mind

We do not accept returns or refunds due to:

•Change of mind

•Colour or size preference

•Measurement or access mismatch after order confirmation

 

5. Refund Method

Approved refunds will be processed via the original payment method within 7–14 working days after inspection and approval.